Refund & Cancellation Policy

Effective Date: [01 Aug 2025]

Pristine Ideas is committed to delivering high-quality creative and branding services. We aim for client satisfaction in all our engagements. Please review our refund and cancellation terms below:

1. Service-Based Nature

• Our services include customized advertising, branding, and marketing solutions, which are delivered based on client-specific requirements.
• Due to the nature of these services, refunds are limited and subject to evaluation.

2. Cancellation Policy

• Clients may request to cancel a project before work has commenced. A full refund will be issued if no resources have been allocated.
• Cancellations after work has started may incur fees based on the stage and scope of progress.

3. Refund Eligibility

Refunds may be considered under the following conditions:

• A technical or operational error on our part affecting project delivery
• Services not delivered as agreed in a formal proposal or agreement
• Client not satisfied due to reasonable and justifiable grounds (subject to review)

4. Non-Refundable Scenarios

• Once final deliverables have been shared and approved
• For services that include third-party costs (e.g. printing, media buying), which are non-recoverable
• If delay or dissatisfaction results from incomplete inputs or non-cooperation from the client

5. Procedure

• To request a refund or cancellation, email us at 📧 [Insert Email] with full details of your concern.
• We will review and respond within 7 working days.
• Approved refunds will be processed within 10 working days via the original mode of payment.

6. Changes to This Policy

We reserve the right to modify this policy at any time. Updates will be posted on our website.

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